Refund policy

CLAIMS AND EXCHANGES
If for any reason you are not satisfied with any product, please return it to Better Bearings in original condition and original packaging within 7 days of receipt of the product. The returned products may be exchanged or a credit note will be issued. We do not offer a refund for items incorrectly ordered, used, or no longer required. All returns must be authorized by Better Bearings. Better Bearings will not accept product returns for custom-made products, unless such custom-made products are faulty, or do not conform to specifications. Freight charges on returns will not be credited. Also, freight will be charged when sending any exchanged products.

DAMAGED GOODS AND SHORTAGES
If you receive a product that is faulty (or where the product is custom made and does not conform to specifications) contact Better Bearings to arrange free return delivery and an exchange, refund or credit to your account. All returns must be authorized by Better Bearings. If you receive an order with shortages, contact Better Bearings immediately to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages. Better Bearings will not accept returns for products that have been damaged after delivery. You should notify Better Bearings of the fault (or in the case of custom-made products, non-conformance to specifications) within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.

Please return your products to
Better Bearings
21 Seascape View, Sellicks Beach SA 5174, Australia 

Please include a note with your name, address, and phone number and if you are returning or swapping the product. All products must be in original packaging.

WARRANTY AND USES
Manufacturers warranty for Better Bearings products is void as soon as the products are used, due to the nature of the product being consumable and the unforeseen circumstance of treatment of the product. We do however we inspect and hand package all our products to minimize any manufacturing faults. If you do think the goods are factory faulty please let us know, we will get you to send them back for us to check out and exchange them for a new one.

All Better Bearings products are not intended for use in stunt riding, ramp jumping, acrobatics, or similar activities or with motors or power-driven vehicles (IE getting towed behind a car, etc). The user assumes the risk of any personal injuries, death, damages to or failures of the products, and any other losses including but not limited to any property damage if the product has been used in any such manner. The buyer understands that Bearings are mechanical and need to be cleaned and maintained in the prescribed manner as per our technical handouts available on this website to keep performing, failing to do this may lead to the product becoming unfit for use. Keep your bearings out of the water and look after them, if they get wet, clean straight away and dry out. If you need help maintaining your products please feel free to contact us and we are more than happy to help you out.