Terms of service

TERMS OF USE
When placing an order with Better Bearings, the customer agrees to be bound by the following terms.

PRICES
Prices for all products on our website and in our catalogs are in Australian Dollars ($AUD) and include GST (10%). All prices are correct at the time of publication. However, Better Bearings reserves the right to alter prices for any reason. If the price of a product that you order has been altered, Better Bearings will contact you prior to processing your order. Better Bearings will provide Tax Invoices in the prescribed form for all accepted orders. Product will only be supplied to you if Better Bearings has received the full amount for your order. International orders will not be charged GST. United Kingdom orders will be charged VAT (20%).

FREIGHT
Freight will be charged based on the weight of the order and the location they are going to or where an order has special delivery instructions. Current freight charges are displayed in the cart. If you place an order for products with special delivery instructions, Better Bearings will contact you to provide a freight quote prior to processing your order.

Better Bearings reserves the right to determine the method of delivery for any approved order, except for those orders with special delivery instructions. 
We will not be responsible for any consequences (direct or indirect) arising from the damage in transit, late or non-delivery of goods due to events beyond our control.

PRODUCTS
We reserve the right to modify or change product specifications. We do this in order to improve our product range and availability. This will only be done when we consider the alternate product to be equal or better in performance and suitability. From time to time products may not exactly match photographs in our catalogs or on our website.
Every product is intended for use only for the activity described. If you need information on how to install, use or maintain our product please ask us. Products to be used by children should only be used under proper adult supervision. The selection and suitability of items to be used by children remain at the discretion of the purchaser.

CLAIMS AND EXCHANGES
If for any reason you are not satisfied with any product, please return it to Better Bearings in original condition and original packaging within 7 days of receipt of the product. The returned products may be exchanged or a credit note will be issued. We do not offer a refund for items incorrectly ordered, used, or no longer required. All returns must be authorized by Better Bearings. Better Bearings will not accept product returns for custom-made products, unless such custom-made products are faulty, or do not conform to specifications. Freight charges on returns will not be credited. Also, freight will be charged when sending any exchanged products.

DAMAGED GOODS AND SHORTAGES
If you receive a product that is faulty (or where the product is custom made and does not conform to specifications) contact Better Bearings to arrange free return delivery and an exchange, refund, or credit to your account. All returns must be authorized by Better Bearings. If you receive an order with shortages, contact Better Bearings immediately to arrange for delivery of the product shortage. You will not be charged for the freight costs of products sent out to satisfy product shortages. Better Bearings will not accept returns for products that have been damaged after delivery. You should notify Better Bearings of the fault (or in the case of custom-made products, non-conformance to specifications) within a reasonable time of delivery, provide full details of the fault along with the invoice number, and look after the products until they are returned.

PAYMENTS
Unless otherwise advised, payment must accompany all orders. Payments can be made by credit card (Visa or Master Card) or PayPal.
The customer shall pay any costs or disbursements incurred by Better Bearings in recovering outstanding payments.
The risk of all products shall pass to the purchaser on delivery. Title to the goods shall pass only when Better Bearings has received full payment of the purchase price and any other amounts owing.

COPYRIGHT
This website, packaging, business collateral, and our printed catalogs (or any part thereof) cannot be reproduced in any form whatsoever without prior written approval from Better Bearings.

WARRANTY AND USES
Manufacturers warranty for Better Bearings products is void as soon as the products are used, due to the nature of the product being cOnsumable and the unforeseen circumstance of treatment of the product. We do however we inspect and hand package all our products to minimize any manufacturing faults. If you do think the goods are factory faulty please let us know, we will get you to send them back for us to check out and exchange it for a new one.